Frequently Asked Question

If a VLX's firmware becomes corrupt due to a failed update and becomes inaccessible on the network, you may be able to recover it by entering secondary firmware mode.

• For VLX-TCW2V-C and VLX-TCW2H-C, press and hold the 'Input 1' and 'Input 2' buttons while powering the unit.
• For VLX-TC1-C and VLX-TC1-CF, press and hold the 'Power' and 'Down' buttons while powering the unit.

Once in this mode, you can reload the firmware through the web page by navigating to http://vlx-series-enc-####.local/ in your browser, with '####' being the last 4 digits of the units serial number.

Make sure IPBaseT manager is completely closed and put your PC on a 169.254.xx.xx network with 255.255.0.0 subnet mask before attempting to access the web page. We also suggest using Google Chrome or Mozilla Firefox browsers, as Microsoft Edge does not properly handle connecting to a web server via hostname.

Originally posted 8/19/2019